SUBSCRIPTION CONTRACT
THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER
WHICH PACIFIC MEDIA WILL PROVIDE ITS SERVICE TO YOU.
PLEASE ENSURE YOU READ THESE TERMS AND CONDITIONS BEFORE
YOU SIGN THE SUBSCRIPTION CONTRACT. KEEP THESE TERMS
AND CONDITIONS FOR YOUR RECORDS.
Contacting PACIFIC MEDIA:
Telephone:
Qld. (61) 07- 3272 9738 (English)
NSW (61) 02- 9763 1366 (English)
Vic. (61) 03- 9553 3399 (English)
NZ (64) 09- 5340 998 (English)
Website: www.pacific-media.net
A. YOUR RIGHTS AND OBLIGATIONS
1. Fees and Charges
1.1 The following charges must be paid by Approved
Method prior to the Activation Date:
a. the Subscription Fee;
b. the Activation Fee (if applicable);
c. the price of the Decoder Box (if applicable); and
d. the installation fee (if applicable) £»
e. any additional fees payable as set out in the Pricing
Guide.
1.2 You must pay any goods and services tax, duty,
levy or charge in the nature of a goods and services
tax or like charge assessed or imposed in respect
of any product or service supplied by us ("Other
Charges").
1.3 The Subscription Fee (with the exception of the
initial payment) must be paid by Approved Method in
advance. All other charges are payable as stated on
the invoice.
1.4 You may be required to pay an overdue fee on
all overdue payments from the date on which such payments
are due up to the actual date on which payment is
received, calculated on a daily basis at the rate
of 1.5% per month.
1.5 You must pay all reasonable collection costs
(including legal fees) incurred by us to enforce collection
of any payment due to us under this Contract.
1.6 If any amount owed to us by you is overdue, we
may, at our option, deactivate the Service until payment
is received in full, including overdue fees and all
other amounts payable under this Contract. You must
pay all reasonable costs associated with the deactivation
and a Reactivation Fee.
1.7 If any payment is dishonored or rejected, you
will be liable for all the associated fees and charges.
1.8 You may be charged an additional fee for the
provision of program guides, or statements, if these
are provided to you.
1.9 You must do everything necessary to satisfy your.
menial obligations under this Contract including the
prompt, accurate and proper completion of all necessary
documents and ensuring that at all times there are
sufficient funds available through any necessary fancier
or bank to meet such obligations.
1.10 If you:
a. want additional satellite equipment you will need
to pay us the costs of purchasing it, and the installer
the costs of installing it, as required by the installer.
b. want to adjust the existing satellite equipment
you will need to pay the installer the costs of doing
so, as indicated by the installer at the time of your
request.
1.11 If the Direct Commerce Legislation in your state
applies to this Contract, and if you wish to cancel
this Contract after the installation of the Service,
you must pay us a full fee .
2. Use of Service and Decoder Box
2.1 You must not do or permit any advertisement,
interruption, editing, copying, re-broadcasting, re-transmission
or any alteration to the Service in any manner electronically
or otherwise. You must not allow the monitor on which
the Service will be viewed to be placed or seen in
any public area.
2.2 If you wish to sell the decoder box, we do not
wish to buy back the decoder box, you may be sold
or transferred to a third party
2.3 You must immediately notify us:
a. if problems occur with the Smart Card or it is
stolen, damaged, lost, destroyed or interfered with
in any way; or
b. if you become aware of any unauthorised use of
the Smart Card, which may constitute piracy.
2.4 If your premises has no existing satellite equipment
you will need to buy the satellite equipment from
a third party, and a decoder box from us if required
and have them installed by an installer. You need
to pay the installer the costs of doing so. Sometimes
you will have to pay the installer more to install
the Service because of technical constraints. The
installer will provide you with a quote for all costs
prior to undertaking this work.
2.5 If any satellite equipment that you require to
receive the Service is already installed and in working
order at your premises or any new premises to which
you transfer the Service you guarantee that it may
legally be used to provide you with the Service.
3. Warrantees and Authorities
3.1 Unless you advise us to the contrary in writing,
you authorities us to use your information in accordance
with our Privacy Policy, as outlined in this Contract.
3.2 You either own or are the lawful occupier of
the Premises and warrant that you have obtained all
permission required to install and maintain the satellite
equipment and provide the Service, including any permission
required from an owners corporation.
4. Personal Information
4.1 You must immediately notify us of any changes
to the details provided by you.
5. Termination
5.1 You may terminate this Contract by exercising
any right you may have under any applicable Direct
Commerce Legislation. That legislation will prevail
if there is any inconsistency between this Contract
and such legislation.
5.2 You may terminate this Contract after the Term
stated in the Schedule has expired by giving us one
(1) month's prior written notice.
6. Assignment
6.1 You may assign this Contract to a third party
with one month's prior written notice to us and subject
to our approval. All your obligations and rights pursuant
to this Contract will be assigned to the third party
when the third party signs a Contract with us.
B. OUR RIGHTS AND OBLIGATIONS
1. Billing and Commissions
1.1 We may pay a commission to any person or entity
who introduces you to us.
2. Services we will Provide
2.1 We will not activate the Service until you pay
the Subscription Fee, the purchase price of the decoder
box if applicable, the Activation Fee, if applicable,
and any additional fees have been paid, all documentation
has been completed and approved for the payment of
all subsequent Subscription Fees and if applicable
the decoder box has been installed at the Premises.
2.2 We will provide you with the Service in accordance
with this Contract from the Activation Date.
2.3 We may from time to time vary the programming
of the Service or discontinue part of the Service
without notice to you and without any adjustment to
the Subscription Fee.
3. Our Obligations
3.1 To the extent permitted by law, in no event shall
we be liable for any claim by you for loss or damages
including, but not limited to, claims for faulty design,
damage done on connection of the decoder box, defects
in the decoder box negligent or misleading advice,
damages arising from loss or use of the decoder box,
and any indirect special or consequential loss, damage,
injury or death to any person or the property of any
person and we, to the same extent limits our liability,
if any, to you to the value of the decoder box and
to the fullest extent permitted by law you hereby
release and indemnify us and forever hold us harmless
against any such claim.
3.2 We shall not be liable to you for any delay or
interruption of the Service, changes in programming
or any programming errors.
3.3 We shall not be liable for default or failure
in performance of our obligations under this Contract
resulting directly or indirectly from acts of God,
civil or military authority, acts of public enemy,
war, insurrection, accidents, fires, explosions, earthquakes,
floods, the elements, power surges, strikes, labour
disputes, shortage of suitable parts, components,
materials or transportation or any other cause beyond
our reasonable control.
3.4 If you have purchased a new decoder box from
us and the decoder box is faulty, we will repair,
maintain and if necessary replace or send you a replacement
decoder box at our cost whilst the decoder box is
under manufacturers warranty while you receive the
Service unless this contract says otherwise. However
if the decoder box is faulty because you have damaged
or mistreated it or used it improperly or breached
this Contract, or the warranty period has expired
we will charge you our reasonable costs of repairing
it or the full cost of replacing it.
3.5 We will charge you for any work we have done
to try to find the fault or repair it if you report
a problem and we find that there is no fault, or the
fault was not caused by us. The Service Call fee may
vary depending on your location.
3.6 If the Smart Card needs to be replaced for any
reason within the first 60 days after you commence
receiving the Service, then we will replace it at
no charge provided the fault is not caused by you
and provided the faulty Smart Card is returned within
14 days after you receive its replacement. If, at
any time after the end of your initial 60 days of
receiving the Service, the Smart Card needs to be
replaced for any reason, you will need to pay for
a replacement. The fees for replacement are set out
in the Pricing Guide.
4. Termination
4.1 We may terminate this Contract:
a. without notice to you if any monies payable by
you are overdue for more than fourteen (14) days;
b. without notice to you if you breach any material
obligation under this Contract; or
c. by one (1) month's written notice to you in any
other case.
4.2 We may terminate this contract if we discover
that you did not obtain permission from any person
or entity from who permission was required to be obtained
prior to the installation or maintenance of the satellite
equipment or the provision of the Service.
5. Transfer and Alteration
5.1 We may transfer or assign our rights and obligations
under this Contract to any other person or company.
We will notify you of any such transfer or assignment.
5.2 We may change the terms of this Contract (including,
but not limited to, provision of the Service) at any
time by written notice to you. You are bound by these
changes. The current Terms and Conditions are always
available at www.pacific-media.net and asking us to
send you a printed brochure. You have the right not
to accept such change if you notify us in writing
within seven (7) days after receiving notice of such
change. If you do not accept such change we may terminate
this Contract.
C. MISCELLANEOUS
1. Direct Commerce Legislation
1.1 In the event of any inconsistency between this
Contract and any applicable Direct Commerce Legislation
the applicable Direct Commerce Legislation prevails.
2. Privacy Policy
2.1 This Privacy Policy sets out our policy on the
management of your personal information. We are committed
to ensuring the proper use of that information.
2.2 This Privacy Policy contains the following important
information regarding your relationship with us:
a. Collection of personal information
b. Use of personal information
c. Disclosure of personal information
d. Information Accuracy
e. Information Security
f. Correcting and Accessing personal information
g. Trans-Border transfer of information
h. Sensitive information
i. Condition
2.3 We will only collect personal information that
is necessary for one or more of our legitimate functions
or activities and will only do so by lawful and fair
means and not in an unreasonably obtrusive way.
2.4 We will collect, record and store personal information
about you when you register as a subscriber to the
Service or when you enter or apply for promotions
run by us.
2.5 The personal information collected by us is or
may be used:
a. For billing purposes;
b. To maintain your account;
c. To notify you about new products or services from
time to time;
d. To provide customer support;
e. To provide you with products, services or information
that you have requested;
f. To streamline and personalise your experience while
dealing with us; and
g. To tailor our information, services or products
in order to improve and enhance those services and
products we provide for you.
2.6 We may also use personal information for the
purpose of direct marketing. However, we may only
use your personal information or data in relation
to promotional activities where it is impracticable
for us to obtain your prior express consent. Whenever
we do this we will provide an express opportunity
when we .first contact you to decline receiving any
further marketing communications from us.
2.7 Information collected by us may also be combined
and de-identified to provide us with anonymous demographic
and usage information. We will then use this aggregated
information to develop new and/or more appropriate
services and products to offer to customers.
2.8 We will only pass on personal information about
you to other companies or people when:
a. We need to share your information in order to provide
the product or service you have requested;
b. We have your consent to share the information;
c. We need to pass on the information to companies
that provide programming or work on behalf of, or
in conjunction with, us in order to provide a product
or service to you. (Unless we tell you otherwise,
these companies do not have any right to use the personal
information we provide them for purposes that do not
involve us.)
d. We are required to respond to subpoenas, court
orders or legal process.
2.9 If you tell us that you do not wish to have your
personal information used or disclosed for a particular
purpose we will respect your wishes, unless this is
not legally or practicably possible.
2.10 For the purposes of clause C2.8(c), personal
information may be accessed and viewed by authorised
information technology consultants and other systems
administrators for the sole purpose of maintaining
an effective recording and accounting network system.
2.11 We will take reasonable steps to ensure that
the personal information we collect, uses or disclose
is accurate, up to date and complete.
2.12 We will take reasonable steps to protect the
security of personal information held by us.
2.13 We only permit personal information to be accessed
by authorised personnel.
2.14 We will take reasonable steps to destroy or
permanently de-identify personal information if it
is no longer needed for any purpose.
2.15 Subject to verification of identity, personal
information may be accessed at any time by request
of the person to whom the information relates.
2.16 Access to personal information can be obtained
only by the person to whom that information relates
to and is available by contacting our Customer Service
Centre.
2.17 If we hold personal information relating to
a person then that person may request at any time
that any or all of that information be changed, updated
or corrected.
2.18 In order to provide certain content and subscription
services to our customers, we are required from time
to time to submit information that may contain personal
information to companies, organisations and people
outside Australia.
2.19 We will only use personal information in this
way if it is necessary to do so in order that we are
able to provide you with services and products that
you have requested.
2.20 We will take reasonable steps to ensure that
the information which we have transferred will not
be collected, held, used or disclosed by the recipient
of the information for any other purpose other than
to assist us with the provision of products or services
to our customers.
2.21 We will not collect, use or disclose sensitive
information (such as information about political or
religious beliefs or racial or ethnic origins) except
with your consent.
2.22 Where it is necessary to obtain sensitive information
in order to provide products and services in a specific
language, we will take all reasonable steps to ensure
that this information is used solely for the purposes
of providing, improving and enhancing those services.
2.23 We, and this Privacy Policy, may be subject to
applicable legislation, regulations and codes of practice.
To the extent that this Policy exceeds the minimum
obligations under Commonwealth and State legislation,
this Policy serves as a documentation of our voluntarily
self-imposed standards. While we are determined to
meet those standards as best we can, to the extent
permitted by law, we are not liable if we do not adhere
to any of these standards, for any loss, liability,
costs, expense or damage arising as a result of our
failing to meet any of the voluntarily self-imposed
standards in this Policy.
3. Termination
3.1 On termination of this Contract all rights accrued
in favour of either part against the other party shall
continue.
3.2 On the termination of this Contract, regardless
of who or what has caused the termination, you must
immediately pay us:
a. all Subscription Fees and other amounts which are
owed by you;
b. subject to clause B5.2 all Subscription Fees which
have not yet fallen due for payment for the remainder
of the Term; and
c. our reasonable administration fees.
3.3 You shall not be entitled to a refund of any monies
paid to us after this Contract has terminated.
3.4 On the termination of this Contract, regardless
of who or what has caused the termination, you must
return the Smart Card to us. Failure to do so will
mean we can charge you for the Smart Card at the rate
set out in the Pricing Guide section of our website
at www.pacific-media.net
4. This Contract
4.1 This Contract contains the whole agreement between
you and us with regard to subscription to the Service.
This Contract can only be amended as set out in this
Contract.
4.2 Any provision of this Contract which is illegal,
void or unenforceable will be ineffective to the extent
only of that illegality, voidness or unenforceability
without invalidating the remaining provisions.
5. Term of this Contract
5.1 This Contract will commence on the Activation
Date and continue for the Term stated in the Schedule
or until this Contract is validly terminated.
5.2 If by agreement between both parties, the Term
continues beyond the .xed Term, this Contract shall
continue from month to month on the same terms and
conditions, until terminated by either party as provided
in this Contract.
5.3 If at any point during the contract you elect
to take additional subscription services, you agree
to subscribe to these for the balance of the Term.
If the Term has ended, you agree to take additional
subscription services for a minimum period of 1 month.
6. Governing Law and Jurisdiction
6.1 This Contract, and any proceedings arising from
this Contract, shall be governed by the law of
The People's Republic. of China.
6.2 Both parties to this Contract submit to the
exclusive jurisdiction of the courts of The
People's Republic. of China
7. Language used in this Contract
7.1 Words in the singular include the plural and
vice versa. Words importing any gender include all
genders. Words importing persons include companies
and vice versa.
7.2 The headings are a guide only to the meaning
of words. They constitute part of the context within
which the words used in this Contract must be construed
and should be taken into consideration in determining
the meaning of those words in case of ambiguity. The
headings do not, however, limit the generality of
words used in this Contract.
DEFINITION OF WORDS THAT HAVE SPECIAL MEANING
"Activation Date" means the date on which
we first activate the Service or the date of reactivation.
"Activation Fees" means the fees listed
under that phrase in the Schedule.
"Additional Fees" means the fees listed
under that phrase in the Schedule.
"Approved Method" means any method of payment
approved by us as at the Date of Contract.
"Contract" means these Terms and Conditions,
the Schedule and the direct debit authority form (if
applicable).
"Date of Contract" means the date on which
the Schedule is signed.
"Decoder Box" means the unit that is connected
to a satellite dish in order to unscramble a picture
that is protected by encryption.
"Direct Commerce Legislation" means any
door to door sales, trading, fair trading or consumer
affairs legislation or regulations.
"Other Charges" means the charges defined
in clause A 1.2
"Payment" does not occur until actual funds
have been credited as cleared funds to our bank account
and "paid" has the same meaning.
"Premises" means the premises to which the
Service will be provided by us.
"Pricing Guide" means current up to date
prices for all fees and charges relating to the Service
as published on www.pacific-media.net
"Reactivation Fee" means a fee which may
be charged if the Service has been deactivated due
to non payment.
"Satellite Equipment" means cabling from
the wall plate to the decoder box and from the decoder
box to your television or video equipment and the
satellite dish including associated mounting hardware
and electronics.
"Schedule" means the schedule to be signed
by you confirming acceptance of these Terms and Conditions
and which forms part of this Contract.
"Service" means each and all of the subscription
services selected by you on the Schedule and any other
subscription services which you may by written agreement,
take from time to time and includes all subscription
services provided by us to you at any time.
"Service Call" means a fee that you will
need to pay for an installer to attend at the Premises
to perform installation or maintenance of the decoder
box and satellite equipment.
"Smart Card" means a card which identifies
a decoder box to the network. It authorises descrambling
of the satellite signal, and authorises purchases
using the decoder.
"Subscription Fee" means the monthly fee
for the Service so described in the Schedule and any
fee for additional subscription services which you
may take from time to time.
"Term" means the term specified in the Schedule.
"We", "us" and "our"
means Pacific Media Group Co. Ltd
"You" and "your" means the subscriber
as identified in the Schedule and where applicable
the subscriber's successors or permitted assignees.
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